You can ensure this by having the user connect to a shared print queue on the print server or by setting up PaperCut Mobility Print to share printers. If this is the case, consider deleting this print queue and connecting to the print server instead. It could be the case that the workstation is printing straight to a Bonjour-enabled printer, or directly to the IP address of the printer. If the print job isn’t reaching the server at all, then check to see how the printer connection is set up. The job never reaches the print server or printer… Is the print job somehow bypassing PaperCut? If this only happens with Mobility Print print jobs.If the job reaches the print server, the user can release the job, but nothing prints out….If the job reaches the print server and is held in the queue, but the user sees nothing to release….If the job reaches the print server but then disappears from the queue….If the job never reaches the print server or printer….For some more detailed help feel free to call Ink Hub on (08) 7324 3065.Which behavior describes your issue the best? Other than the actual Print Head being damaged there is nothing else which can cause these issues. If you do several cleans and it doesn't improve then you may need a Print Head Cleaning Kit which uses strong solvents to dissolve any dry ink stuck in the print head. From there you can select to clean individual colours or the whole lot at once. To unblock the print head you will need to go to your printers menu and find the "Nozzle Cleaning" Utility. This occurs when ink dries on the surface of the print head due to the printer not being used for a while or else a poor quality ink being used which tends to dry easily and blocks the small holes on the print heads surface. If the breather tape has been fully removed then the issue is more than likely a clogged print head. If for example the Yellow Colour is not printing then check that the breather tape on the top of the ink cartridge has been fully removed. Once you have printed the test page you will clearly be able to see if one colour is not printing correctly. To print the test page simply click on the link and hover your cursor over the image, right click on the image and select "Print Image". If your printer is not printing the correct colour combinations then by printing a Test Page you can easily work out what may be the cause.
Of course they also use Black however we will discuss this later. The 3 main colours used by your inkjet printer are Cyan (Bluey Colour), Magenta (Reddish Colour) and Yellow. Is your printer producing the correct colours that it should be? If not it is easy to isolate the problem by using a Test Page.
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